1. General provisions.
1.1. These rules for the purchase and sale of goods (hereinafter – the Rules) are a legal document binding on the Parties, which determine the rights, duties and responsibilities of the Buyer and the Seller when the Buyer purchases goods by e-mail. in the store.
1.2. The seller reserves the right to change, amend or add to the rules at any time, taking into account the requirements set by legal acts. The buyer is informed by e-mail. on the store’s website. When the buyer is shopping by e-mail the store applies the Rules valid at the time of placing the order.
1.3. Buy e-mail the store has the right to:
1.3.1. able-bodied natural persons, i.e. persons who have reached the age of majority, whose capacity is not limited by court order;
1.3.2. minors under the age of 18 are prohibited from purchasing goods and visiting our website www.hotsmoke.eu
1.3.3. legal entities;
1.3.4. authorized representatives of all the above persons.
1.4. By approving the rules, the seller also guarantees that, based on the rules 1.3. point, the Buyer has the right to purchase goods by e-mail. in the store.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer e-mails after creating a shopping cart in the store, specifying the delivery address, choosing the payment method and familiarizing yourself with the Seller’s rules, press the “Confirm order” button (see point 5 “Ordering goods, prices, payment procedure, deadlines”).
1.6. Each contract concluded between the Buyer and the Seller is stored electronically. in the store.
2. Protection of personal data.
2.1. Order goods by e-mail in the store, the Buyer can:
2.1.1. by registering in this e-mail in the store – by entering the data requested during registration;
2.1.2. without registering in this e-mail in the store.
2.2. Buyer, when ordering goods 2.1. in the ways provided for in clause of the rules, in the relevant information fields provided by the Seller, the personal data of the Buyer necessary for the proper fulfillment of the goods order must be indicated: name, surname, delivery address of the goods, telephone number, e-mail postal address, date of birth. (The customer is responsible for a false date of birth provided in accordance with the law).
2.3. By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer provided in point would be processed in the electronic sales of goods and services. in the store, for the purposes of analysis of the Seller’s activity and direct marketing.
2.4. By agreeing to the Buyer’s personal data being processed in the Seller’s e-mail for the sale of goods and services. store, the Buyer also agrees that the e-mail specified by the Buyer e-mail address and phone number would be sent informational messages necessary to fulfill the order of goods.
2.5. The buyer, registering by e-mail in the store and when ordering goods, undertakes to store and not disclose login data to anyone.
3. Buyer’s rights and obligations.
3.1. The buyer has the right to buy goods by e-mail. in the store of these Rules and other articles of this e-mail according to the procedure specified in the store information sections.
3.2. The buyer has the right to refuse the goods purchase – sales contract with e. store, notifying the Seller about this in writing (by e-mail, specifying the desired item to be returned and its order number) no later than 14 (fourteen) working days from the day of delivery of the item, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (e.g. when the contract was concluded for the sale of hygiene products – bed linen; see information on the website of VšĮ “Vartotojų centras” Consumer Center, “Peculiarities of returns and exchanges of non-food items” Clause 18.).
3.3. 3.2 of the rules. The Buyer can exercise the right provided for in paragraph 1 only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.
3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.
3.6. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this via the means of communication specified in the “Contacts” section.
3.7. The buyer using e-mail store, agrees with these purchase and sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
4. Seller’s rights and obligations.
4.1. The seller undertakes to provide all conditions for the proper use of e-mail by the buyer. services provided by the store.
4.2. If the Buyer tries to harm the Seller’s email for the stability and security of the store’s work or violates its obligations, the Seller has the right to immediately and without warning limit or suspend the Buyer’s ability to use e-mail. store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s privacy right to the Buyer’s personal information specified in the e-mail. in the store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering goods, prices, payment procedure, deadlines.
5.1. email In the store, the Buyer can buy 24 hours a day, 7 days a week.
5.2. The contract comes into force from the moment the Buyer clicks the “Confirm order” button, and after receiving the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer. by post
5.3. Product prices e-mail in the store and in the formed order are indicated in euros, including VAT.
5.4. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term of the goods begins.
6. Delivery of goods.
6.1. The buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.
6.2. The buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.3. The goods are delivered by the Seller or the Seller’s authorized representative (courier).
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the required goods in stock and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.
6.5. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller’s control.
6.6. The buyer must in all cases immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong quantity of them, incomplete product set.
6.7. In all cases, if the buyer notices any damage to the package during delivery, he must indicate the comments in the package delivery document provided by the courier or draw up a separate document regarding these violations. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is exempted from liability against the Buyer for product damage related to packaging damage, which the Buyer did not note in the delivery document of the courier.
7. Product quality, guarantees.
7.1. Each e-mail the details of the product sold in the store are generally indicated in the product description attached to each product.
7.2. The seller is not responsible for the fact that e-mail the color, shape or other parameters of the goods in the store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.
7.3. The seller provides a quality guarantee valid for a certain period of time for certain types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods.
7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
8. Return and exchange of goods.
8.1. Defects of the sold goods are removed, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 “Regarding the Approval of the Rules for the Return and Exchange of Items” approved rules for the return and exchange of items, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene goods – bed linen; see information on the website of Public Enterprise “Vartotojų centras”, “Peculiarities of return and exchange of non-food items”, point 18.). In all cases, money for returned goods is transferred only to the payer’s bank account.
8.2. In order to return the item(s) based on Rule 8.1. point, the Buyer can do this within 14 (fourteen) working days from the day of delivery of the goods to the Buyer, by informing the Seller by means of communication specified in the contact section, indicating the name of the returned product, the order number and the reason for the return.
8.3. When returning goods to the buyer, it is necessary to comply with the following conditions:
8.3.1. the returned item must be in its original, neat packaging;
8.3.2. the product must be undamaged by the Buyer;
8.3.3. the product must be unused, without losing its appearance as a product (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
8.3.4. the returned product must be in the same configuration as the Buyer received it;
8.3.5. when returning the product, it is necessary to present the document of its purchase.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the procedures for returning goods are established in the article.
8.5. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar suitable products.
8.6. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer, excluding the cost of delivery.
9. Liability of buyer and seller.
9.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.
9.2. The buyer is responsible for the actions performed using this e-mail. in the store.
9.3. After registering, the Buyer is responsible for transferring his login data to third parties. If email the services provided by the store are used by a third person who is connected to e. store using the Buyer’s login data, the Seller considers this person to be a Buyer.
9.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and the Buyer’s obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
9.5. If the Seller’s email the store contains links to the e-mail addresses of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or activities there, does not supervise or control those websites and does not represent those companies and individuals.
9.6. In the event of damage, the guilty Party compensates the other Party for direct losses.
10. Marketing and Information.
10.1. The Seller may, at its discretion, initiate an e-mail. various promotions in the store.
10.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the shares is valid only going forward, i.e. from the moment of their execution.
10.3. The Seller sends all messages using the means of communication specified in the Buyer’s registration form.
10.4. The Buyer sends all messages and questions to the Seller’s e-mail. by phone and e-mail specified in the “Contacts” section of the store. email addresses.
10.5. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers’ networks.
11. Plagiarism of the HotSmoke.eu page.
11.1 The content of the page (texts, design, style, functionalities, etc.) is strictly prohibited to be copied.
11.2 If plagiarism or similarity of the hotsmoke.eu page is detected, a fine of 50,000 euros is imposed.
12. Final Provisions.
12.1. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
12.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.