This page was updated on 09/01/2020.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur hotsmoke.eu cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, HotSmoke may have to limit the number of products available for purchase. HotSmoke reserves the right to change quantities available for purchase at any time, even after you place an order.
HotSmoke gift certificates can be applied only to purchases from hotsmoke.eu Gift certificates may not be redeemed for cash (except as required by law). For your protection, HotSmoke links gift certificates to the recipient's HotSmoke account, or the recipient's e-mail address if an account is not available. HotSmoke is not responsible for any lost or stolen gift certificates or use without your permission. Gift certificates are valuable, so please keep your HotSmoke account and password safe.
Additional payment will be required if the purchase price of your order exceeds the value of the gift certificate. Gift certificates are also not for resale. Void where prohibited or restricted by law. Gift certificate terms and conditions are subject to change without notice. To check the available balance on a gift certificate, login to your HotSmoke account.
Shipping and Delivery
Shipping ("ships in") times displayed on HotSmoke refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond HotSmoke control once it leaves our facilities, HotSmoke cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
There may be occasions when HotSmoke confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, HotSmoke will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for "Global Express" because signatures are required upon delivery. Express shipments can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In case of major holidays such as Christmas and the Asian's Lunar New Year, please allow extra delivery time. During those special occasions we will update shipping times on product pages to reflect possible delays.
For your protection, all order over USD 20 are sent out via registered mail, which requires a signature. If you are not present, a card will be left on your door or in your mailbox to advise you to pick up your goods from a local post office.
HotSmoke ships packages from Lithuania
Customers are responsible for providing complete and accurate shipping addresses. HotSmoke cannot make changes to your shipping address once a package has been shipped, and HotSmoke cannot be made responsible for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by USPS are considered delivered. HotSmoke cannot be made liable of non-delivery in this case.
Exchange and Returns (money back guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within forty-five days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer.
You must contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product without a RMA number will not be refunded.
If products are altered or modified – warranty and money back guarantee become void.
The money back guarantee does not cover volume/wholesale and customized orders.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. HotSmoke will not be held responsible for items lost or damaged in transit.
Shipping back to HotSmoke is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. Provided that you have contacted us first, HotSmoke covers for all shipping charges for returning damaged and incorrectly shipped items.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on HotSmoke that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. Unless otherwise noted, prices advertised on this site include standard international shipping. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs.
Conditions Of Use
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by HotSmoke and are protected by international copyright laws.
License and Site Access
HotSmoke grants you a limited license to access and make personal use of this site. This license doses not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without written consent of HotSmoke.
L.Ivinskio 18a street, Kaunas, Lithuania