Shipping (Stock Availability)
Europe (DHL Express) : courier delivery in 1-2 days (registered shipment - priority with tracking number)
Worldwide (DHL Express): courier delivery in 1-2 business days (registered shipment - priority with tracking number)
Europe (Standard Delivery): courier delivery in 3-6 business days (registered shipment - priority with tracking number)
Worldwide (Standard Delivery): courier delivery in 7-10 business days (registered shipment - priority with tracking number)
If you have any questions, please contact: firstname.lastname@example.org (No taxes in all World countrys)
Timely shipping is the number one priority for us. Here is what stock status means:
Ships today: orders leave our doors within 5-6 hours
Dead on Arrival (DOA)
HotSmoke guarantees safe delivery of your orders. We exchange all damaged items. HotSmoke reimburses return shipping charges.
Contact us email@example.com, within 5 days of delivery, and ship products back via the least expensive method.
Not happy with a product? Return it to us.
You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories. Return a product. (firstname.lastname@example.org)
Expedited shipping (Speedpost Global Express) is available as an upgrade during the checkout process. Upgrade costs vary by products ordered and shipping destination.
Destinations: 216 countries around the world
Transit time depends on the shipping method selected during checkout. Click here for a full list of shipping time and comparison.
Incorrect Description / Wrong Items Mailed
HotSmoke will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and HotSmoke covers all return shipping charges.
Due to restrictions imposed by PayPal, HotSmoke is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds. For details, click here.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.